Suggestions and Complaints

We hope that our patients will assist us in the smooth running of the practice and we are endeavouring to give you the best possible care and attention. Should you have any suggestions or complaints, please do not hesitate to bring these to the attention of Practice Manager, Katrina Collins, who will inform the practice team accordingly.

The practice has a complaints procedure to follow, therefore should you feel you have cause to complain, please contact the Practice Manager, Jignasha Patel.  

At certain times our staff are under extreme pressure and if this is the case we hope that you will understand if any appointments are inadvertently delayed.

Complaining On Behalf of Someone Else

You can complain on behalf of a child for whom you have parental responsibility. You can complain to us on behalf of someone else who used our services. However, before we can discuss any aspect of their care with you, or start to investigate, we will first need to get written consent from the person themselves.

Obtaining Consent

We will contact the person who received the care from our service and request that they sign a consent form for you to complain on their behalf and for us to investigate the incident.

If the person is unable to give their consent because they do not have the mental capacity to make an informed decision at the time, consent will be requested from their lasting power of attorney, that is the person appointed by them to act in their best interests and make decisions on their behalf.

If you are complaining on behalf of a child for whom you do not have parental responsibility, consent will be requested from whoever holds parental responsibility for the child.

Patient confidentiality is respected at all times. We will not disclose to anyone any patient care information relating to a complaint without the appropriate consent.

Please find the complaints form below.

To submit a complaint, please print this form, fill it out and bring it along to the surgery.

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